In my case, the owner was quick to answer my question, the item was shipped the next morning, and it arrived quickly—2 days later. The product itself appears to be very good quality and fits well (just follow the directions on how to measure your size on the website and be sure to add that extra cm, as instructed, and to go add another cm if the resulting measurement is in between sizes. I worried the hat might be a bit big if I did this but it fits really well). It seems like it will be nice and warm but I haven’t yet had an occasion to really test that out. I also recommend that you purchase this because it appears to be authentic and isn’t yet another cheap product of China. I also recommend buying directly from the seller instead of on Amazon. It will save you money and it supports what I assume is a relatively small business.