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Contact us:
Mailing address:
(please send checks & money orders to)
Ushanka company
724 Salisbury Rd.
Syracuse, NY 13219
Please contact us through email: info@ushanka.com
or via telephone at: +1 (877) 447.2771 or +1 (315) 257-9985.
Phone hours Mon.-Fri., 7:00 a.m.-3:00 p.m., Eastern Standard Time
About our company:
In business since 2004, Ushanka Company is based in Syracuse, New York and is one of the original manufacturers and internet-based merchants of Russian winter hats. TEPEM is a registered trademark of our company. Over the years, Ushanka and its sister company have become reputable and robust leaders among on-line retailers of Russian and Soviet winter hats, uniforms and memorabilia. Even with our growth, we maintain a 'small company' feel with a personal touch and dedicate the amount of time needed to each and every customer.
We pride ourselves on offering the finest quality winter hats made in Russia, Ukraine and Belarus from the highest quality locally produced materials. All of our hats are legally imported and distributed out of our centrally located facility in Syracuse, New York, USA.
We are a top rated seller with 100% positive feedback both on eBay as well as Amazon. Having been a trusted on-line seller for over 10 years, we are absolutely committed to excellence in customer service and complete satisfaction.
No Hassle Money-back Guarantee.
We offer a 30 day no-risk money-back guarantee! If, for any reason you are not totally satisfied with your purchase, we will refund your money - no questions asked.
Exchange Return Policy.
International customers exchange / return policy.
US shipping options:
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Our next shipping day is Monday, January 16th, 2017.
All orders received before 2.00 p.m. EST will be shipped out.
All orders are shipped within 2 business days of placement, from our warehouse in Syracuse, NY.
You will receive a shipping confirmation email, with a link to track your order.
For a limited time, get FREE SHIPPING on all orders over $9.00.
Place an order at www.Ushanka.com and get free USPS First Class mail shipping within the US and US territories: Hawaii and Alaska.
Priority Express shipping option is available at checkout. It is $34.95 one time per order shipping charge - choose for faster delivery. Shipping fee is only charged once, regardless of the number of items in your shopping cart.
Order deadlines for the 2019 holiday season
The Ushanka.com Shipping Department works hard to get your orders out as quickly as we can.
Make sure you get your order on time for the holidays!
Order as soon as you can!
Continental US: all free shipping orders received before 11 A.M. ET, Thursday, December 19th will arrive by December 24th or sooner.
December 20th: Last day to order using Express Shipping by 11pm ET, including Continental US, Alaska, Hawaii and Puerto Rico.
December 17th: Last day to order using Free shipping for Alaska, Hawaii and Puerto Rico
Continental US: all orders received before 9AM ET, Thursday, December 26th will arrive by December 31st or sooner.
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International shipping:
Our next shipping day is Monday, January 16th, 2017.
All orders received before 2.00 p.m. EST will be shipped out.
There is a flat, one time per order international shipping charge.
It will be added to your shopping cart one time, no matter how many items are in your shopping cart.
You will receive a shipping confirmation email with tracking information once you order is mailed out.
to simplify order processing, all our international shipments (except Canada) are marked GIFT with 10 dollars value per hat (mittens), no matter what is in the package
WE OFFER 3 INTERNATIONAL SHIPPING METHODS:
At checkout, after entering the shipping address and payment information, you will be prompted to choose a shipping method.
USPS First Class Mail international
Terms and conditions - click here.
To Canada (3-7 Days): Flat rate $12.95
Other countries (7-14 Days): Flat rate $19.95
USPS Priority Mail international
Terms and conditions - click here.
To Canada (3-5 Days): Flat rate $29.95
Other countries (5-12 Days) : Flat rate $44.95
USPS Express Mail international
Terms and conditions - click here.
To Canada (2-3 Days): Flat rate $39.95
Other countries (5-7 Days): Flat rate $64.95
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